Category Archives: SaaS General
Cloud computing services have been a very hot topic over the past few months. With announcements from Amazon, Google, Microsoft, and Rackspace the press has been abuzz. Cloud computing has as many definitions as their are pundits on the topic. A recent cloud computing study from UC Berkeley found 22 definitions on the subject. One viewpoint is that websites, instant messaging, and basically anything delivered over the internet is an example of cloud computing. This isn’t particularly useful. We view … Continue reading
Hosted Lotus Quickr is one of the most exciting products we’ve offered in years. At its core, Quickr is a document management powerhouse. The Lotus team built this product from the ground up with two main concepts in mind. The first is providing a first-class document management system. It gives you all the tools you’ve come to expect such as, easy upload/download, check in-check out, version control, and search. The second is providing a first -class user experience. They’ve done … Continue reading
VAR Business featured Phase 2′s SharePartner program in their latest edition. “Sometimes customers need more than a solution provider can offer. That’s where a company like Phase 2 International comes in.” … “Phase 2′s SharePartner reseller program offers solution providers an alternative way to expand into new businesses and technologies. “I don’t want to be an expert in everything,” says Joe McIlhone, president of Covaylence Communications Solutions Inc., a Honolulu-based solution provider whose core business is Internet access, WAN/LAN and … Continue reading
There are two very different strands of thought on customer service when it comes to SaaS companies. Many prefer to automate everything and minimize the time their staff spends speaking with customers. This approach works best for a narrowly targeted niche application, that does one function and does it well. Phase 2 decided early on that we’d take the opposite approach. We know that our hosted business applications touch many people in many aspects of their work across an organization. Most people we work … Continue reading
Phase 2 targets the “Enterprise Software” segment of the SaaS industry, defined as all software required to run a small-to-medium size business. We offer products in two sub-categories of this segment: Customer Relationship Management (CRM) and collaboration. Our hosted CRM offering is Microsoft Dynamics 4.0, a well recognized enterprise-grade CRM system. Under the collaboration sub-segment we offer SharePoint, ShareMeeting, Office Communicator and Microsoft Project. The collaboration segment has grown an average of 21% annually over the past three years while … Continue reading
The Phase 2 International staff is going to begin blogging its “How To” series that will be giving useful tips on how to setup, administer, and use the various hosted software that we offer. The articles will cover technologies such as Microsoft SharePoint, Project, CRM, Exchange, as well as Phase 2′s own ShareMeeting and ShareCAD products. Subscribe to the RSS feed to the left to stay updated on all the articles. If you have specific issues you’d like to see us … Continue reading